FMS Payroll FAQs

You must call from the customer’s registered phone number(s). It is the
customer’s responsibility as the employer to provide a phone for you to use. If the customer does not have a phone available for whatever reason (broken phone, no minutes, lost phone etc.) Do not work for them until a phone is provided for you. You will not be allowed to claim hours not called into the system. The Kansas Authenticare call-in system is mandatory. If you decide to go ahead and work the customer will have to pay you out of their pocket. Workers’ phone numbers are not allowed to be registered.

Our payroll weeks run Sunday to Saturday. Whichever day of the week you started to clock in and out, your first payday will be the following week on Thursday and then every Thursday after that. On occasion it may be on a Friday due to Federal Holidays or ILRC Office Closures.

If you select Direct Deposit, the money will be automatically deposited to your bank account each Thursday. On occasion, it may be on a Friday. If you need to stop or change your current Direct Deposit method, you must do this before 4 PM on Tuesday. You may come into our office to do this, or a new Direct Deposit form can be mailed or emailed to you.

If an accident results in injury to the Employer and the Employer has a Guardian/Designated Representative, the Caregiver must report the accident to the Guardian/Designated Representative, Care Coordinator, Targeted Case Manager, and to the FMS Payroll provider as soon as possible. If a work-related accident results in injury to the Caregiver, the Caregiver must report the accident to the Employer as soon as possible, but no later than 24 hours after such injury.

If you select this option the money will be automatically deposited to your card each Thursday. If you lose our card, you may come into our office and pick up a new temporary card. YOU will have to call ADP/Wisley Bank at 1-866-313-6901 and let them know your card is lost. If you have issues with your pay card such as unauthorized charges or your card is expired, YOU need to call ADP/Wisley Bank at 1-866-313-6901 and that you have received a new temporary card from ILRC so they can update your account information and transfer funds from the old card to the new temporary card until another permanent replacement card has been issued to you from ADP/Wisley Bank.

You will have access to the Employee Paystub Portal. Information on how to use the Employee Paystub Portal was emailed to the email address you provided with instructions on how to set it up.  If you need a printout of your paychecks, please call the Payroll Department. There will be a charge of $5.00 for us to print them off for you.

Make sure when you clock in and out, you are not overlapping hours with another worker. You also cannot overlap hours if you work for another client with a different payroll agency. We are not able to pay time when this happens. You should notify our agency as soon as possible by calling our office at 1-800-479-6861 or 316-942-6300. DO NOT clock in and out during this time, this is Medicaid Fraud. 

If you need an employment verification completed, you can bring the form into our office in person, email it to swickery@ilrcks.org, or have it faxed to Sabrina at 316-337-5085. Please make sure you do not fill out anything on the form other than your signature on the form.

If you were not paid for all the hours you worked. Call our Payroll Department at 316-942-6300. If they don’t answer, please leave a message and they will get back to you as soon as they can.

Please let Sabrina know on the next business day once your assignment has ended at 316-942-6300 Ext. 1224 or email her at swickery@ilrcks.org so your records can be updated. Please also let us know at this time if you are interested in working for anyone else.

If you go 3 months without working, you will automatically be removed from the payroll and could possibly be required to do new paperwork again. Please contact Sabrina at 316-942-6300 Ext. 1224 or email her at swickery@ilrcks.org to inquire further.

You will be required to complete a payroll registration packet to work for them. Do not start working for anyone until this has been done. Please contact Sabrina at 316-942-6300 Ext. 1224 or email her at swickery@ilrcks.org on what the next steps are.

For any changes or updates to your personal information that is on file, please contact Sabrina as soon as possible at 316-942-6300 Ext. 1224.

W-2s are mailed out annually in January by the 31st to the last known address we have on file for you. If you have recently moved you must let us know by calling 316-942-6300.

Payday is each Thursday, however it may be an occasional Friday (due to federal holidays or ILRC office closures).

No, we do not hold a check back. Your payday is based on the day you started working. Example: If you started on a Wednesday of a new payroll week, then your pay would be the following Thursday.

The client would need to call their care coordinator with their insurance company to discuss whether an increase is possible or not.

You should notify our agency about this and do not clock in and out during this time this is Medicaid fraud. This goes for situations where the client is in a nursing facility, rehab facility. If the client is out of the State/Country, we must be notified of this as well and if you are accompanying them or not. If you are not, then you should not be clocking in and out until they return and notify us when they do return.

The client will need to notify their care coordinator and then contact the KanCare Clearinghouse to determine what is going on, the phone number is 1-800-792-4884. Once eligibility is restored you will be able to start clocking in and out again.

Yes, if you are calling the Kansas AuthentiCare 1-800-479-6861 number you can select the clock out prompt. If you are using the mobile app and forget to clock out, you can still clock out using the mobile app. You will need to submit a correction sheet for your clock IN time to our office so it can be corrected.

A correction form is needed to make any time adjustment to claims.  A claim correction form may not be used for both a clock in and out. At least one time entry must be done through authenticare for there to be a valid shift.